SHUFly satisfaction surveys are being distributed through email to the Seton Hall community.
According to Parking Service Manager Ann Szipszky, these surveys have been going out every two years since SHUFly’s inception in 2005.
Szipszky said the school passes along feedback from the surveys and then they work together to improve the shuttle service.
“We do have a very good working relationship with them,” Szipszky said. “Our concerns are their concerns and problems are addressed immediately.”
She said when a second SHUFly was needed during rush hour times and on Sundays, Parking Services and AirBrook were able to work together quickly to get these shuttles added.
“We do these surveys to learn how our service is being perceived, what areas we do well in and what areas we need to look at and improve on,” Szipszky said.
Lindsay Rittenhouse can be reached at firstname.lastname@example.org.